What is the Return Address?
Please contact us first at support@zodianta.com before returning any items.
Will My Items Be Sent in One Package?
For logistical reasons, items in the same purchase may sometimes be shipped separately, even if you have selected combined shipping. Please keep this in mind when receiving deliveries.
Which Size Should I Order?
Please carefully check the size chart provided in the product description of each item before placing your order.
How Can I Modify or Cancel My Order?
We allow order modifications within 24 hours of payment.
To request a modification, please contact us as soon as possible. If you cannot access the website, email our support team at support@zodianta.com.
Contact Information
📧 Email: support@zodianta.com
📍 Vietnam Office: No. 9 10/1 Bich Cau Street, Quoc Tu Giam Ward, Dong Da District, Ha Noi, 100000
I Want to Add More Products to an Order I’ve Already Placed.
Once an order is placed, we cannot add more items to it. However, you have two options:
- Place a new order with the additional products.
- Cancel your existing order (you will receive a refund) and place a new order with all the items you want.
If you need assistance, feel free to contact our support team.
My Order Has Shipped, But I Need to Change the Delivery Address.
If your order was placed only a few hours ago, please contact us immediately.
Once an order has left our warehouse, we cannot make changes. If you have a USPS tracking link, check USPS’ Forward Mail service to see if you can redirect the package to a new address.
Was My Order Placed? I Did Not Receive a Confirmation Email.
If you haven’t received a confirmation email, please:
- Check your SPAM folder.
- Look under the “Updates,” “Promotions,” or “Social” tabs in your email inbox.
- Search for emails from support@zodianta.com.
To ensure you receive our emails in the future, please whitelist our email address.
What Countries Do You Ship To?
We ship to over 200 countries, including:
🇺🇸 United States | 🇨🇦 Canada | 🇦🇺 Australia | 🇳🇿 New Zealand | 🇬🇧 United Kingdom | 🇫🇷 France | 🇪🇸 Spain | 🇩🇪 Germany | 🇳🇱 Netherlands | 🇧🇪 Belgium | 🇨🇭 Switzerland | 🇵🇱 Poland | 🇲🇽 Mexico | 🇧🇷 Brazil | 🇦🇪 United Arab Emirates | 🇿🇦 South Africa … and many more!
How Can I Track My Order?
All orders include a tracking number. You can track your order here.
Tracking updates may take 7-10 business days after shipping (or longer depending on postal service processing). If your package is still in transit, rest assured you are covered by our 30-day+ buyer protection program.
Refund, Return & Replacement Policy
For details on refunds and returns, please refer to our Refund & Return Policy.